The bracelets arrived in today's mail and they couldn't be more beautiful. My 12-year-old daughter loves them. She immediately put on the pink flutterby bracelet and was thrilled with how it perfectly it matched her outfit. I never thought she could be so excited about a diabetes medical [id] alert bracelet. She is very much looking forward to wearing the additional bracelet bands she selected (blue flutterby, fairy wings, and g. wilikers). It is wonderful that she can switch the bands to coordinate with her outfits. The bracelets look adorable in the photos on your website but they are even more impressive in person. And your attention to detail is fantastic. Not only are the bracelets beautifully made, they are beautifully packaged as well. The individual ribbon-tied pouches are a fantastic touch! We also really appreciated the attention given to the actual medical id. It's great to have choices (my daughter was really excited to be able to get a light blue emblem instead of the more typical red) and also to have the option of including so much information on the tag. Finally I have to compliment you on your wonderful customer service. I couldn't ask for better communication. Plus, I inadvertently omitted one item from my original order. My daughter and I were so busy choosing a bracelet with medical id, additional bracelet bands, and charms, that I forgot to add the Sunshine polishing cloth. When I sent an email about my error, I received a prompt reply assuring me that [you] could update my order to include the additional item without incurring a separate shipping charge. I am still amazed at how quickly I received the bracelets. They were shipped in 1 week and I received them 2 days later. Thank you! It has been a true pleasure.